Shipping & Returns
We ship to all states within the United States, including Alaska and Hawaii. All United States deliveries will be shipped via FedEx or USPS using the delivery method you specify during checkout.
In most cases when placing an order that ships via USPS or FedEx Ground services, your order will ship from our Fulfillment Center either the Same Day or the next business day.
In certain limited circumstances, your order can experience additional delays if there are problems verifying the address provided on your order or there are unforeseen circumstances in our Fulfillment Warehouse (eg. Power Outage, Technical Issues, etc).
Currently, we accept the following FedEx Services on our Website:
|FedEx Ground Service
||Delivered in 1 - 10 Business Days depending on your Destination State.
|FedEx 2nd Day Air*
||Guaranteed Delivery on the 2nd Business Day before 3:00PM.
|FedEx Standard Overnight*
||Guaranteed Delivery the Next Business Day before 4:00PM to most US Addresses.
|USPS Parcel Post
||Delivery in approximately 3 to 10 Business Days depending on address.
|USPS Priority Mail
||Delivery in 1-2 Business Days except in Alaska and Hawaii where it can take up to 5 Business Days.
* Orders that are shipped via FedEx 2nd Day Air or FedEx Standard Overnight are guaranteed to leave our Fulfillment Center the Same Day as long as the order was placed prior to 3:00PM Central Standard Time. We can sometimes make exceptions on the cut-off time, but to do so, you must contact our Customer Service Center at (800) 801-3459 to check the status of that days shipping availability.
FedEx cannot deliver to P.O. Boxes so please make sure to choose the United States Postal Service for all PO Box Deliveries or use your home or office address for FedEx Delivery.
FedEx Ground delivery times throughout the United States are as follows:
||STATES IN THIS TIMEFRAME
||ARKANSAS, LOUISIANA, OKLAHAHOMA, TEXAS
||ALABAMA, COLORADO, GEORGIA, ILLINOIS, INDIANA, KANSAS, KENTUCKY, MISSISSIPPI, MISSOURI, NEBRASKA, NEW MEXICO, TENNESSEE
||ARIZONA, CALIFORNIA, DELAWARE, FLORIDA, IOWA, MARYLAND, MICHIGAN, MINNESOTA, MONTANA, NEVADA, NORTH CAROLINA, NORTH DAKOTA, OHIO, SOUTH CAROLINA, SOUTH DAKOTA, UTAH, VIRGINIA, WEST VIRGINIA, WISCONSIN, WYOMING
||CONNECTICUT, IDAHO, MAINE, MASSACHUSETTS, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OREGON, PENNSYLVANIA, RHODE ISLAND, VERMONT, WASHINGTON, WASHINGTON D.C. (DISTRICT OF COLUMBIA).
Due to certain limitations in other countries, we ask that you call our Customer Service Department at (800) 801-3459 if you would like to have your order shipped outside the United States. International Shipping fees can be quite substantial and therefore we generally use the United States Postal Service (USPS) for most International Shipments.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.